Smarter with every sale: How AI is redefining ecommerce personalization
Bridging the gap between human expertise and AI in ecommerce When buying a product, consumers have questions—about features, specifications, and how the product aligns with their unique needs. In a physical store, the ideal sales associate is not only an expert in the product but also understands its use cases, comparative advantages, and how it fits a customer’s specific requirements. They provide clear, insightful, and personalized recommendations, striking a balance between informative guidance and empowering the consumer to make a confident purchase decision. Yet, in the digital marketplace, this experience is often lost. Online shoppers are left to navigate endless product detail pages (PDPs), combing through technical specifications, marketing jargon, and scattered user reviews in search of answers. They may abandon the PDP and turn to search engines, only to be bombarded by ads and unreliable third-party content, falling victim to “Sturgeon’s Law”—the principle that 90% of ea...